3 Huawei industrial and commercial energy storage systems provide a basic warranty of two years by default. A 5-year advanced warranty can be provided only when they are connected to Huawei management system. After devices are delivered, both of them are automatically obtained. For products that have been disconnected from the network for more than six months or have not been connected to the FusionSolar SmartPVMS, Huawei. . Huawei offers industry-leading warranty coverage for its lithium-ion battery systems, typically providing 10-year limited warranties for residential and commercial applications. Where the Replacement Product is an optimizer or SmartLogger or SmartACU or SmartPID or SmartDongle or safety box or Smart Backup Box, it shall be covered by this Limited Product Warranty for the remaining Warranty Period or nin ty. . SLA commitment is not provided in the battery warranty. Huawei Equipments to by telephone or Email. As for trouble shooting, ask help from directly seller first. Remote Technical Support. .
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When does Huawei warranty start?
The warranty period starts from the 90th day after Huawei ships the products. If the customer/partner requires a different start date, for example PAC, the warranty start date shall not be later than the 180th day after the shipment date (applicable only to non-ESS products).
What is Huawei fusion Solar Advanced warranty services?
Advanced warranty services: The services to be provided by Huawei for free during the standard warranty period, only if the related product is connected to Huawei FusionSolar SmartPVMS. If the product is not connected to Huawei FusionSolar, or has been disconnected for over 6 months, the advance warranty shall be void.
What does it mean if customer accepts Huawei warranty service?
If Customer accepts the warranty service provided by Huawei, it means that Customer allows Huawei to access, collect, and handle information related to faults, troubleshooting, and commissioning during the service provision. Huawei will access and process related information as required by Customer with Customer's consent.
Is Huawei liable for damages incurred under warranty agreement?
Huawei shall not be liable for any indirect damages including but not limited to loss of income or profit, damage to reputation, or loss of data. The maximum liability of Huawei under this warranty agreement shall not exceed the amount paid by the Customer to Huawei for the related product. 7.
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